Answering your questions
Will I get a time slot on the day of the delivery?
You will receive a text with your scheduled delivery day. The driver will also call you 30 – 60 minutes before delivery.
If you need a more accurate ETA for the delivery – please email firstname.lastname@example.org quoting your order number and postcode and we will be able to provide a more accurate time on the day of delivery.
During this pandemic, we are having to take additional precautions to protect the health and safety of both our staff and our customers. This will change the way we deliver your products.
PPE – additional Personal Protective Equipment will be worn by our team members when they deliver your furniture.
Social distancing – our staff have been trained to always keep 2 meters between them and our customers where possible at all times. Please ensure you are supporting them in this.
Antibacterial hand gel – all of our remote teams have been issued with antibacterial hand gel. Please do not be offended if they use this in your premises. In line with government advice, we have issued this to all remote teams who do not have access to handwashing facilities on the road. They have been instructed to use this regularly.
Shielding households – if anyone in your household has Covid-19 symptoms or is shielding, our staff will not be allowed to enter your property and will need to leave the item in a secure outside location.
Assembly of goods – if assembly is required, please ensure you have cleared space for our team to work. They will need extra space to ensure that they are able to keep two meters away from any occupants in your property.
Refreshments – although it is always nice to receive an offer of a cup of tea or glass of water and our staff do appreciate the offer. Please do not be offended when our team decline. During the current pandemic, it is not advisable for teams to accept such offers.
Can you deliver to the garden/round the back?
As long as the pathway is clear we can deliver the item to whichever area you require. Due to the Covid-19 pandemic, if we are required to enter your premises we will be using additional PPE and will request that social distancing rules are stuck to by both our staff and anyone within the household.
I don’t recognise the Company Name? i.e. Autumn Leaves
We deliver office and garden furniture for a range of suppliers. Autumn Leaves are a manufacturer of garden/outdoor furniture.
What will happen if I miss the delivery?
If we are unable to deliver to you, the item will be returned to our depot. Please either reply to the text you received or send an email to email@example.com to rearrange delivery.
Can you leave my item(s) in a safe place or with a neighbour?
We Were told you have our item for delivery, where is it?
If you bought some furniture from one of our customers, you will have been given a delivery window. We will contact you via text with a date for delivery. If that date isn’t suitable, you can contact us to rearrange. You will need to provide the order reference that we sent you as part of the text, or your name and postcode if you can’t find the reference.
I have been given a delivery date, but I need to change it
If you have been given a delivery date, but that date is not suitable for you, then you can rearrange the date. You can either text us or email us and include your order reference, or your name and postcode of the delivery. Having a text or email copy of rescheduled deliveries helps us out, and we would prefer you to do it this way. However, if you want to ring to rearrange, then you can, but we may send you an email to confirm anyway.